cv8999 Privacy Policy

cv8999 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the cv8999 platform at https://cv8999.bet ("the Platform"). This Privacy Policy ("Policy") explains in plain terms what personal information we collect, how we use it, who we may share it with, how long we retain it, and what rights you hold in relation to your data.

This Policy applies to all personal data collected through the Platform, including data collected during account registration, identity verification, payment processing, customer support interactions, and ordinary browsing of the website. It applies equally to players accessing the Platform via mobile browser on any device in Bangladesh.

By registering an account with cv8999, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is incorporated by reference into our Terms & Conditions. If you do not agree with this Policy, please do not use the Platform.

We may update this Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we handle your data.

1.1 Registration Data. When you create a cv8999 account, we collect the following information: full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other), email address, and mobile phone number. This information is necessary to establish and maintain your account and to fulfil our age-verification obligations (21+ only).

1.2 Identity Verification (KYC) Documents. As part of our Know Your Customer process, we may collect copies of government-issued identification documents (National ID Card, passport, or driving licence), proof of residential address, and documentation confirming ownership of payment methods you use. These documents are handled with heightened confidentiality controls.

1.3 Financial and Payment Data. We collect details of the payment methods you use to deposit and withdraw funds in BDT, including your registered bKash, Nagad, Rocket, or Upay mobile wallet number (or bank account number for bank transfers). We do not store full payment card numbers or mobile banking PINs. Transaction records — including deposit amounts, withdrawal amounts, dates, and reference numbers — are retained for audit and compliance purposes.

1.4 Gameplay and Betting Activity. We collect data about your activity on the Platform, including games played, wagers placed, sports betting selections (including cricket markets for BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures), win and loss history, and session durations. This data is used to operate the Platform, to apply responsible gaming limits, and to detect unusual patterns that may indicate fraud or bonus abuse.

1.5 Device and Technical Data. When you access the Platform, we automatically collect certain technical information, including your IP address, device type and model, operating system and version, mobile browser type and version, time zone setting, and pages or features accessed during your session. This data helps us deliver a consistent mobile experience and supports our fraud-detection systems.

1.6 Communications Data. If you contact our customer support team via email at [email protected] or through any in-platform messaging feature, we retain a record of that correspondence, including the content of messages, attachments, and timestamps. This data is used to resolve your query and to improve our support quality.

1.7 Cookies and Tracking Technologies. The Platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics about how players interact with the site. Please refer to Section 8 of this Policy for full details on our use of cookies.

cv8999 uses the personal data we collect for the following purposes:

• Account administration: Creating, managing, and securing your cv8999 account, including processing login requests, enforcing account limits, and communicating account-related notifications.
• Identity verification: Verifying your age (21+), identity, and residential address in compliance with our responsible gaming obligations and anti-money laundering commitments.
• Payment processing: Facilitating BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels, and maintaining accurate financial records of all transactions.
• Platform operation: Running casino games, sports betting markets, and all other features of the Platform. Game providers require certain player-session data to deliver their services correctly.
• Fraud prevention and security: Detecting and investigating suspicious account activity, duplicate accounts, bonus abuse, money laundering, and other forms of financial crime or platform misuse.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour, applying self-exclusion lists, and enforcing deposit and session limits set by the player or by cv8999.
• Customer support: Responding to your queries, complaints, and requests. Support correspondence may be reviewed for quality assurance and training purposes.
• Legal and regulatory compliance: Retaining records as required by applicable law and responding to lawful requests from competent authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to understand player behaviour, identify technical issues, and improve the features and performance of the Platform.
• Promotional communications: Sending you information about bonuses, promotions, and new features — but only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

cv8999 does not use your personal data to make fully automated decisions that produce significant legal effects on you without human oversight.

cv8999 processes your personal data on the following lawful grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and Platform delivery.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering obligations, age verification, and retention of financial records.
• Legitimate interests: Processing carried out to pursue cv8999's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

4.1 We do not sell your personal data. cv8999 will never sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Any sharing of your data is limited to what is strictly necessary for the operation of the Platform.

4.2 Game and software providers. To deliver the games available on the Platform, cv8999 shares limited player-session data (such as a player identifier and session token) with its licensed game providers, including Evolution Gaming, Pragmatic Play, Ezugi, Habanero, NetEnt, Microgaming, and Spribe. These providers are contractually required to process such data solely for the purpose of delivering their services and may not use it for any other purpose.

4.3 Payment processors. To process BDT deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, and Upay. These partners operate under their own privacy policies and are regulated by the Bangladesh Bank. cv8999 has no control over, and accepts no responsibility for, the privacy practices of those payment platforms.

4.4 Fraud prevention and KYC services. We may use third-party identity verification and fraud-prevention tools to assist with our KYC process and to protect the Platform from financial crime. These service providers process data solely under our instruction and are bound by strict confidentiality obligations.

4.5 Legal authorities. cv8999 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of cv8999, our players, or the public.

4.6 Business transfers. In the event of a merger, acquisition, or sale of all or part of cv8999's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and any change to the applicable privacy terms.

cv8999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

While cv8999 employs robust security measures, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security. You are also responsible for keeping your own account credentials — including your password and OTPs — confidential. If you suspect that your account has been compromised, please contact [email protected] immediately.

6.1 Active accounts. For as long as your cv8999 account remains active, we retain all personal data associated with your account to enable the continued provision of our services.

6.2 Closed accounts. Following the closure of your account — whether initiated by you or by cv8999 — we retain your personal data for a minimum period of five (5) years. This retention period is necessary to comply with our anti-money laundering and financial record-keeping obligations, and to resolve any disputes or investigations that may arise after account closure.

6.3 KYC documents. Identity verification documents (National ID Card copies, proof of address, etc.) are retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in line with standard AML compliance requirements.

6.4 Support correspondence. Records of customer support interactions are retained for three (3) years from the date of the interaction, after which they are securely deleted unless they form part of an ongoing dispute or investigation.

6.5 Marketing data. Where you have consented to receive marketing communications, your contact details and marketing preferences are retained until you withdraw your consent or for two (2) years of inactivity, whichever comes first.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

As a cv8999 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Data Rights Request".

• Right of access: You have the right to request a copy of the personal data cv8999 holds about you, along with information about how it is processed.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to our legal retention obligations and may not apply where retention is required by law.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. cv8999 will consider your objection and cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

We will respond to all data rights requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.

8.1 What are cookies? Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, to remember your preferences, and to provide information to site operators about how their platform is being used.

8.2 How cv8999 uses cookies. We use the following categories of cookies on the Platform:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as session management, login authentication (including OTP verification), and security controls. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences — such as your preferred language and display settings — to provide a more personalised experience on return visits.
• Analytics cookies: We use anonymised analytics data (collected via first-party tools) to understand how players navigate the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and does not identify individual players.
• Fraud prevention cookies: Certain technical identifiers are stored on your device to assist our fraud-detection systems in identifying and preventing suspicious activity, including the use of multiple accounts.

8.3 Managing cookies. Most mobile browsers allow you to control or block cookies through their settings. However, blocking strictly necessary cookies will prevent the Platform from functioning correctly, including the ability to log in and to process payments. We recommend keeping strictly necessary cookies enabled.

The cv8999 Platform does not contain links to external third-party websites for general browsing purposes. However, payment processes may redirect you briefly to your mobile wallet provider's interface (e.g., bKash, Nagad, Rocket, or Upay) to authorise a transaction. Those platforms operate under their own privacy policies, which are entirely independent of this Policy. cv8999 has no control over and accepts no responsibility for the privacy practices of any third-party payment platform. We encourage you to review the relevant privacy policy of your chosen payment provider before initiating any transaction.

The cv8999 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a player has registered on the Platform and is under 21 years of age, we will immediately suspend their account, void any associated balances, and permanently delete their personal data in accordance with our retention obligations.

If you believe that a person under the age of 21 has registered an account on the Platform, please notify us immediately at [email protected]. We will investigate and take appropriate action promptly.

cv8999 reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will make reasonable efforts to notify you directly, for example by email or by an in-platform notification, prior to the changes taking effect.

Your continued use of the Platform after the revised Policy has been published constitutes your acceptance of those changes. If you do not agree with the revised Policy, you should stop using the Platform and contact us to request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cv8999 handles your personal data, please contact our support team: